Privacy Policy

This Privacy Policy describes how Florida Health Family, Inc., a Florida corporation ("Company," "we," "us," or "our"), collects, uses, discloses, and protects information when you visit or use TopOrthoDocs.com (the "Website").

This Privacy Policy applies solely to the Website and does not apply to third-party websites, services, or practices.

1. SCOPE AND IMPORTANT LIMITATIONS

This Website is an informational physician directory and search platform.

• We are not a healthcare provider and do not provide medical services.
• We do not create a physician-patient relationship.
• We do not knowingly collect sensitive medical records or protected health information (PHI) as defined under HIPAA.

2. INFORMATION WE COLLECT

2.1 Information You Provide Voluntarily

We may collect information you voluntarily submit, including:

• Contact information (such as name and email address) when you:
  • submit correction requests,
  • contact us for support,
  • opt out of arbitration,
  • send inquiries or notices.
• Content you include in communications with us.

You are responsible for ensuring that any information you provide is accurate and lawful. Please do not submit medical records or highly sensitive personal data.

2.2 Information Collected Automatically

When you access the Website, we may automatically collect certain information, including:

• IP address
• Device type, browser type, operating system
• Pages viewed, referring URLs, timestamps
• Approximate geographic location (city/state level)
• Interaction data for analytics and security purposes

This information is collected through cookies, pixels, server logs, and similar technologies.

2.3 Cookies and Similar Technologies

We may use:

• Essential cookies for Website functionality
• Analytics cookies to understand usage patterns
• Security-related cookies to prevent abuse

You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

3. HOW WE USE INFORMATION

We use information for the following purposes:

• To operate, maintain, and improve the Website
• To respond to inquiries, correction requests, and notices
• To analyze usage trends and performance
• To detect, prevent, and address fraud, scraping, or abuse
• To comply with legal obligations
• To enforce our Terms of Service and protect our rights

We do not use your information to provide medical advice or recommendations.

4. PHYSICIAN AND DIRECTORY DATA

The Website displays information about physicians derived from publicly available datasets and third-party sources.

Important clarifications:

• Physician listings are not user-submitted profiles.
• Information may be incomplete, outdated, or inaccurate.
• Inclusion, ranking, or absence of a physician does not imply endorsement, competence, or quality of care.
• Some physicians may be misidentified, duplicated, retired, relocated, or no longer practicing.
• Physicians may request corrections as described in our Terms of Service.

5. SPONSORED LISTINGS AND ADVERTISING

Some listings are paid advertisements labeled as "Sponsored" or "Ad."

• Sponsored placement does not constitute an endorsement.
• We do not sell user-identifiable data to advertisers.
• We may use non-identifying or aggregated information to measure advertising performance.

6. DISCLOSURE OF INFORMATION

We may disclose information:

6.1 Service Providers

To vendors who perform services on our behalf, such as:

• hosting,
• analytics,
• security,
• email communications.

These providers are authorized to use information only as necessary to perform services for us.

6.2 Legal and Safety Purposes

We may disclose information if required to:

• comply with law, regulation, or legal process,
• respond to subpoenas or court orders,
• protect the rights, property, or safety of Company, users, or others,
• investigate fraud, abuse, or unlawful activity.

6.3 Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.

7. DATA RETENTION

We retain information only for as long as reasonably necessary to:

• fulfill the purposes described in this Privacy Policy,
• comply with legal obligations,
• resolve disputes,
• enforce agreements.

Retention periods may vary depending on the nature of the information.

8. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS AND CHOICES

9.1 Access and Correction

You may request access to or correction of information you have provided to us by contacting us.

9.2 Opt-Out Communications

If you receive emails from us, you may opt out of non-essential communications by following unsubscribe instructions or contacting us.

9.3 Do Not Track

The Website does not currently respond to browser "Do Not Track" signals.

10. CHILDREN'S PRIVACY

The Website is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that such information has been collected, we will delete it.

11. STATE PRIVACY RIGHTS

Depending on your state of residence, you may have additional privacy rights under applicable law. We respond to valid requests as required by law but do not make representations beyond those required.

12. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites, including physician websites. We are not responsible for the privacy practices or content of third parties. You should review their privacy policies separately.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be effective upon posting with a revised effective date. Material changes may require re-assent where legally required.

14. CONTACT INFORMATION

If you have questions or requests regarding this Privacy Policy, contact:

15. INTERPRETATION

This Privacy Policy is governed by Florida law and is intended to be interpreted consistently with our Terms of Service.

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This State Privacy Rights Addendum supplements the Privacy Policy of Florida Health Family, Inc. and applies solely to residents of certain U.S. states with comprehensive consumer privacy laws. In the event of a conflict, this Addendum controls for residents of the applicable state.

1. CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)

This section applies to California residents.

1.1 Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories (as defined by California law):

• Identifiers (e.g., IP address, email address if voluntarily provided)
• Internet or electronic network activity information (e.g., browsing activity on the Website)
• Approximate geolocation data (city or region level only)

We do not knowingly collect sensitive personal information as defined under the CPRA, nor do we collect medical records or protected health information.

1.2 Purposes of Collection

We collect and use personal information for the purposes described in the Privacy Policy, including operating the Website, analytics, security, compliance, and communications.

1.3 Sale or Sharing of Personal Information

We do not sell personal information for monetary consideration.

We do not share personal information for cross-context behavioral advertising as defined under California law.

Accordingly, we do not provide a "Do Not Sell or Share My Personal Information" link.

1.4 California Consumer Rights

California residents may have the right to:

• Request access to personal information collected about them
• Request correction of inaccurate personal information
• Request deletion of personal information, subject to legal exceptions
• Limit use or disclosure of sensitive personal information (not applicable because we do not use SPI)
• Not be discriminated against for exercising privacy rights

Requests may be submitted by contacting us at:
info@toporthodocs.com

We may verify your request before responding, as permitted by law.

1.5 Authorized Agents

You may designate an authorized agent to submit a request on your behalf, subject to verification requirements.

2. COLORADO, CONNECTICUT, VIRGINIA, AND UTAH PRIVACY RIGHTS

This section applies to residents of states with comprehensive privacy laws, including:

• Colorado (CPA)
• Connecticut (CTDPA)
• Virginia (VCDPA)
• Utah (UCPA)

2.1 Rights Available

Depending on your state, you may have the right to:

• Confirm whether we process your personal data
• Access personal data we hold about you
• Correct inaccuracies in personal data
• Delete personal data provided by or obtained about you
• Obtain a copy of personal data in a portable format
• Opt out of targeted advertising, sale of personal data, or profiling in furtherance of decisions with legal or similarly significant effects

2.2 Our Practices

• We do not sell personal data.
• We do not engage in targeted advertising as defined by these laws.
• We do not engage in profiling that produces legal or similarly significant effects.

2.3 Exercising Rights

You may submit a request by emailing:
info@toporthodocs.com

We will respond within the timeframes required by applicable law. Appeals, where required, may be requested through the same contact channel.

3. NEVADA PRIVACY RIGHTS

Nevada residents may opt out of the sale of certain covered information.

We do not sell covered information as defined by Nevada law. Requests may be submitted to savara@toporthodocs.com.

4. FLORIDA RESIDENTS

Florida does not currently provide a comprehensive consumer privacy right of access, deletion, or correction for general consumer websites.

This Privacy Policy and Addendum are intended to comply with applicable Florida law, including unfair or deceptive practices standards.

5. VERIFICATION AND LIMITATIONS

We may deny requests where permitted by law, including when we cannot verify identity or where an exception applies (e.g., security, legal compliance, or fraud prevention).

We are not required to retain personal information solely to respond to a request.

6. UPDATES TO THIS ADDENDUM

We may update this Addendum as state privacy laws evolve. Updates will be posted with a revised effective date.

7. CONTACT INFORMATION

For questions or to exercise applicable state privacy rights: